Privacy policy regarding the processing of personal data

This website youthlab.com is offered for use by the company “YOUTH LAB ABEE”.

The company is headquartered at 5 Delfon Street & Kifissias Avenue (hereinafter the “Company”), 152 33 Chalandri – Tel.: 216 900 0060 – G.E.MI No. 141599601000.

The Company is committed to keeping the information of all its visitors to the youthlab.com site and microsites confidential and to protecting any personal data you disclose to us.

We are interested in protecting your privacy and in particular your Personal Data. For this reason, we want you to know how we collect, process or possibly disclose your information.

Personal data is information that can identify a natural person and/or the entity (natural person) of a sole proprietorship, as defined by the applicable GDPR, such as, for example, name, email address, home address, telephone number, etc.

youthlab.com has the right at any time and without notice to revise, modify or abolish these Terms unilaterally, according to its free judgment, of course updating this text at the same time for any change or addition. It also reserves the right to establish more specific terms of use, which are considered as a whole with these general Terms of Use, but in case of conflict between them, the specific terms of use prevail. Any invalidity of any of these Terms does not result in the invalidity of the rest. The failure of youthlab.com to exercise the rights arising from these Terms does not imply a waiver of these rights, nor does it result in the tacit abolition of a Term. youthlab.com is not responsible for any breach of these Terms due to force majeure, such as, but not limited to, earthquakes, fires, floods, extreme weather events, strikes, etc.

Each user/visitor uses this website at his/her own sole responsibility, and its content can in no case be considered to provide advice or direct or indirect encouragement to users/visitors to take any action.

Generally

The use of this website must be done exclusively for lawful purposes and in a manner that does not hinder its use by third parties, and the visitor/user is obliged to use it in accordance with the law, good morals and these Terms and not to perform acts or omissions that may cause damage or malfunction to it (website), affect or jeopardize the provision of services by youthlab.com through it.

This website and the services offered through it are intended exclusively for adults. Minors are prohibited from using or visiting it, as well as from entering into transactions. Youthlab.com bears absolutely no responsibility for any visit to this website and its use by minors, since it cannot verify the identity of incoming users/visitors.

youthlab.com also reserves the right at any time and without notice to change the nature and content of this website, as well as to suspend or discontinue temporarily or permanently its operation. The operation of this website may also be interrupted, suspended or hindered for reasons beyond the control or will of youthlab.com.

Users/visitors of this website accept the inability of youthlab.com to control all of its content and the services offered through it. Furthermore, youthlab.com does not guarantee that the use by users/visitors of the website, information, data or materials included in its content, do not infringe the rights of third parties.

The prices and discounts of the online store differ from those in the network of collaborating pharmacies and cosmetics stores.

Limitation of liability

Users/visitors who do not trust youthlab.com are requested not to visit or use this website or the services offered through it. Furthermore, users/visitors are requested to use software to protect against viruses, Trojan horses, time bombs, or other harmful programs and elements.

youthlab.com is not responsible for side effects and damages from the use of ordered products due to incorrect product selection by the user, careless or incorrect use. Our liability in the case of a defective product is limited to the obligation to replace it, provided that the conditions for returning products are met.

youthlab.com is not responsible for deficiencies in product availability due to force majeure, weather phenomena, fire, supplier strikes, illegal behavior of third parties and in general reasons not attributable to youthlab.com.

This online store provides the content (e.g. information, names, photos, illustrations, etc.), the products and services available through this website “as is”, without any warranty expressed or implied in any way. Also, youthlab.com does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements and expectations of its users/visitors. Any direct, consequential, incidental, indirect or punitive damages arising from access to this website, or its use, do not create liability for youthlab.com, its executives, employees or partners.

Behavior and obligations of users/visitors

Users/visitors are required to comply with all relevant Greek, European and International laws and regulations, including but not limited to legislation concerning the protection of intellectual property, the protection of personal data, the protection of competition, etc. Users/visitors are also required to use this website and the services offered through it in a manner consistent with good morals and these Terms.

The non-compliance of a user/visitor of this website with the applicable law and/or these Terms, entitles youthlab.com to take the necessary measures and to take any necessary action to address such behavior. Thus, in such cases, youthlab.com is entitled, for example, to prohibit access to services provided through this website or to delete, edit or move messages, respecting of course the principle of proportionality.

Any costs or compensation that e-youthlab.com may be required to pay, due to a breach by a user/visitor of his/her obligations arising from these Terms, shall be borne by the said user/visitor, who is obliged to pay them to youthlab.com immediately and without the latter being required to resort to the courts.

Intellectual Property Rights

This website and its content, including images, graphics, photographs, drawings, texts, information material, services and products provided, trademarks, names, distinctive features, any form of data, software, unless otherwise stated for specific third party rights, constitute the intellectual and industrial property of youthlab.com and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything transferred, retransmitted or sent through this website constitutes the property of youthlab.com, provided that this is possible and legal.

Intellectual property is acquired without requiring any further formality and without the need for a contract or a prohibitory clause against its infringement.

Any copying, modification, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, rental, storage, printing, creation of derivative works or misleading the public regarding the actual provider of the website and its content is expressly prohibited.

The names, images, logos, trademarks and distinctive features representing youthlab.com and appearing on this website are the property of youthlab.com or third parties and are protected by Greek, European and international laws on intellectual and industrial property. Their use is expressly prohibited without the prior written permission of youthlab.com or their legal owner. Products, names, trademarks and distinctive features of third parties appearing on this website are the intellectual and industrial property of them, who bear the exclusive responsibility for them.

Personal data

The management by youthlab.com and the protection of the personal data of users/visitors of this website are governed by the relevant Greek and European legislation and these Terms.

When visiting and using this website and in view of the provision by youthlab.com of the services it offers through it, they may be asked to provide information concerning them (e.g. name, profession, telephone number, email address, date of birth, etc.). The personal data declared by users/visitors anywhere on the websites and services of this website are intended exclusively and solely for ensuring the operation of the respective service and may not be used by third parties without complying with applicable laws.

Personal data of users/visitors requested by youthlab.com is limited to information necessary for the operation of the online store and the provision of the services offered through it, with the aim of providing them with optimal service, and the operation of the store is governed by the use of the applicable Code of Conduct.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

youthlab.com may collect, store and process personal data of users/visitors of this website, only if the above data is provided by the interested parties voluntarily, for the following purposes:

• for the provision of services selected by users/visitors through this website (e.g. purchasing products, information about new products, participation in competitions, etc.).
• for better service to users/visitors.
• to collect information from users/visitors (feedback) regarding the products and services offered by youthlab.com and to improve them based on the information collected.
• to collect information from users/visitors for product recommendations based on personal preferences via email, native advertising & personal recommendations.
• to inform users/visitors about new youthlab.com products after their consent.
• to inform users/visitors about youthlab.com offers, as well as any competitions, after their consent.
• for the advertising and promotion of youthlab.com products remotely, after consent of users/visitors.
• for market research and communication with users/visitors of youthlab.com, after their consent.
• to improve the visibility of youthlab.com

Personal data provided voluntarily by users/visitors of this website may be collected by youthlab.com in a File, stored and processed for the relevant purpose.

The owner and responsible for the processing of the personal data collected in the above manner and the file created for the above purposes will be youthlab.com, at whose headquarters the above file will be located.

The recipient of the personal data provided by the users/visitors of this website is only youthlab.com and may transmit them to companies affiliated with it, for reasons of operational and computerized servicing of its transactional relations with said users/visitors, as well as for statistical and historical reasons. Provided that the user/visitor has completed the relevant field and has consented to the sending of informative and advertising-promotional material to him, youthlab.com may, after informing the user/visitor, communicate his personal data to third parties for the advertising promotion of the products they offer, as well as to companies that carry out market research or other similar activity.

Your rights under the General Data Protection Regulation (GDPR):

1. You have the right to know whether your personal data has been or will be processed and in any case to require YOUTHLAB to correct your personal data if it is inaccurate or to complete it if it is incomplete. When updating your personal data, you may be asked to verify your identity before we can satisfy your request.
2. In the absence of your explicit consent, no decision will be taken solely on the basis of automated processing, including profiling. You may receive the personal data concerning you in a structured, commonly used and machine-readable format and, under lawful conditions, transmit them to another controller without objection, provided that this does not adversely affect the rights and freedoms of others.
3. Under the conditions of the law, you can request their deletion, as well as in specific cases the restriction of the processing to which they are subjected.
4. You have the right to object at any time to the processing of data concerning you.
5. You may object at any time to the processing of your data for direct marketing purposes, including profiling, if this is related to direct marketing. In case of exercising the above right, your personal data will no longer be processed for these purposes.
6. You have the right to object and request the restriction of certain processing operations of your data.
7. You have the right to submit a complaint to the Personal Data Protection Authority if you believe that your data is being processed unlawfully.

How to exercise the above rights:

To exercise your rights, as well as for any information regarding the processing of your personal data, you can submit a request to the email address youthlab@youthlab.com. As a rule, your request will be satisfied within one month of receipt. The information, any communication as well as all actions taken under articles 15 to 22 and 34 GDPR, are provided free of charge.

You have the right to file a complaint or report before the national data protection authority by sending your request to the Personal Data Protection Authority (Offices: Kifissias 1-3, P.C. 115 23, Athens, Call Center: +30-210 6475600, Fax: +30-210 6475628, E mail: contact@dpa.gr).

Permission for newsletter updates:

youthlab.com may use the information you provide to contact you for updates on youthlab.com news & offers, as well as personalized updates based on purchases or product watchlists, if you are a registered newsletter user.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us at youthlab@youthlab.com.

In the second case, the Company will take every possible measure to satisfy your request within thirty (30) days, in accordance with the General Data Protection Regulation (EU 679/2016).

By agreeing to receive the newsletter, you agree that we can process your information in accordance with these terms.

We will treat your information with respect.

Safety

YOUTH LAB. implements appropriate technical and organizational measures in order to ensure the appropriate level of security of your data against risks. YOUTH LAB. also obliges third parties, performing the processing of personal data on its behalf, to comply with the confidentiality commitments regarding the processing of your personal data and the provisions of the GDPR regarding the security and integrity of personal data.

Privacy Policy and Children

The website is designed and intended for use by adults only. If you are a minor under the age at which parental consent is required in your country, you should review the terms of this Privacy Statement with your parent or guardian to ensure that you understand and accept these terms.

If it is determined that we have collected information from a minor without the consent of their parent or guardian, when such consent should have been obtained, we will delete the information as soon as possible.

Access to certain areas of the website and/or the ability to receive prizes, product samples or other gifts may be restricted to users under a certain age. We may use your personal information to perform age verification checks and enforce these age restrictions.

IP addresses

The IP address through which the visitor / user / member’s Electronic Computer (PC) has access to the internet and subsequently to the Website / Application, is stored and may be used by the page, if necessary, in the event of a violation of the Terms of Use of the Website / Application by the visitor / user / member.

Account Access

When you log in to our Services, you will remain logged in until you click Log Out from your account. If you use a public computer or share your device with another user, we advise you to log out and clear Cookies from your device each time you use the Platform to protect your account and your Personal Information. Otherwise, any other user of the device will be able to see and access your account.

Communication via the website platform

In the event that a user contacts us via the contact form or in any other way, the provision of personal data by the user is voluntary and solely at the user’s free will. We will process such personal data only to the extent necessary for the specific purpose.

Social Networks

Our Website may offer the ability to share on Social Networks and other related tools that allow you to share your actions within the Website with other applications, websites or media, and vice versa. The use of such features allows the exchange of information with your friends or the general public, depending on the settings you have specified in your personal profile. Please refer to the privacy policies of these social networking services for more information on how they handle your data.

Special Categories of Data

We ask you not to send us any sensitive personal data via e-mail or to disclose any sensitive personal data via the communication platform. The processing of personal data of this category does not serve the purpose of the processing, as defined above. YOUTH LAB. does not receive or process any sensitive personal data in any way.

Links

Our website may contain links to other websites. This privacy statement does not apply to the user’s access to other websites.

Please note that this policy may change from time to time. Changes will be posted here. Before any modification to this policy, we will notify you and you will have the opportunity to review the revised policy before you choose to continue using our services and products.

COOKIES

What are cookies?

Cookies are pieces of information, which in the form of very small text usually consisting of letters and numbers, are stored in the browser you use (Chrome, Mozilla Firefox, etc.), helping our site function more efficiently. There are 4 different types of cookies:

• Functionality Cookies: They allow the performance of basic site functions, such as adding products to the cart and saving products to the Wishlist.
• Preference Cookies: These cookies “remember” your preferences while browsing our site, so that we can recommend the appropriate products based on your needs.
• Advertising Cookies: With advertising cookies we aim to show you advertisements relevant to your interests, so that we do not bother you with unwanted messages.
• Analytics Cookies: They allow us to evaluate the effectiveness of the various functions of our site, so that we can continuously improve the experience we offer you.

Why do we use cookies?

Our primary goal is to continuously improve the browsing experience of our site visitors. To achieve this and to meet your every need, we use data that exclusively concerns your preferences while browsing our site.

Applicable law

The above Terms are subject to Greek law and shall be interpreted in accordance with it. If any provision is deemed invalid or voidable by the competent Greek court, it shall cease to be valid, without this affecting the validity of the remaining Terms. Any dispute arising from the use of this website or relating to these Terms shall be subject to the jurisdiction of the competent courts of Athens.

According to Directive 2013/11/EC, which was incorporated in Greece by JMD 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ODR platform) available at
 https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage